Network Designs, Inc.: Transforming the User Experience

Federal Aviation Administration (FAA): User Experience

As a result of NDi’s focus on the user, FAA websites stand out from other agencies when compared by the leading customer satisfaction metric for government websites, the American Customer Satisfaction Index (ACSI). In the last four years alone, FAA’s score in the ACSI survey has increased from a 66 to a 74, placing FAA at the top of all regulatory agencies.
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